Frequently Asked Questions

Yes! The water that you receive from the Middletown Water Department is very safe to drink. We constantly monitor and test your drinking water. For additional information see our Water Quality Reports.

Residential users are billed four times a year; once in February, May, August and November. Larger water consumers and commercial customers are billed monthly.

Bills should be paid within 30 days from the first of the month in which you are billed.  Bills become delinquent 30 days past the due date and interest will be charged at the rate of 1.5% per month or fraction thereof.  If you choose to pay online, be sure to set up your auto pay before the February 1^st, May 1^st, August 1^st, and November 1^st billing dates to avoid late payment fees.  

There may be several reasons that your usage could be unusually high.  One of the most common issues is a leaking toilet or other leaky plumbing fixtures.  Please review Ways to Reduce Your Bill for more information.  If you still have questions, please call out Billing Division at 860-638-3501.

Please contact the Manager of Regulatory and Technical Affairs for all Water Quality complaints by calling 860-638-3545.

There are two types of sewage backup:

1. An internal plumbing blockage or problem which only backs up when using internal plumbing fixtures. If this occurs please contact a plumber. 
2. A sewage backup from the City sanitary sewer collection system. If this occurs contact the Sewer Department during normal business hours at 860-638-3500. After hours contact the Central Dispatch by calling 860-346-8621, they will contact the Sewer Department's on-call personnel.

If you are unsure, please call us.

Middletown currently has two active sources: the Mount Higby Reservoir and the River Road Well field. For additional information please review the Department's annual water quality reports.

The standard residential fee for a sanitary sewer service is $3,500. Other Fees may apply for commercial and industrial connections.  More information is available on our Connection Fee page or or by contacting the Engineering Division.

The standard residential fee for a new water service is $3,250. Other Fees may apply for commercial and industrial connections.  More information is available on our Connection Fee page or or by contacting the Engineering Division.