Water & Sewer

2025 Water Main and Sewer Main Replacement and Rehabilitation Projects


Main Street Extension Area

Approximately 1,400 linear feet of water main will be replaced along Main Street Extension.  The main between the Route 17 onramp and West Silver Street was originally installed in 1934. There have been several breaks in this area.

500 linear feet of sewer main will be installed on Cooley Avenue and Flower Street to improve the existing sanitary sewer collection system.

We anticipate that this work will begin in July.

Main Street Extension Area Map


Cross Street Area

The Middletown Water and Sewer Department will be replacing over 4,000 feet of water main on Church Street, Cross Street and Long Lane.  The old main was originally installed in 1897 and has had several failures.  We are planning to begin this work in October of this year.

Church Street Area Map


ANNUAL WATER MAIN FLUSHING PROGRAM

TO BEGIN APRIL 7th


The City of Middletown Water Department will commence the state mandated annual water main flushing program beginning the week of April 7, 2025. Flushing will occur during the hours of 8 AM to 3 PM.  The flushing program will start with the Westfield and the South Fire Districts and then move toward the Middletown Central Fire District. The downtown area will be flushed last.  Please note that the duration of the flushing program is impacted by weather conditions and is anticipated to last 10 to 12 weeks. Please see the City of Middletown website for more details.

Water main flushing is an essential part of our ongoing efforts to maintain water quality and capacity in our distribution system. You may notice pressure fluctuations during flushing. Flushing scours the inside of the water mains and can stir up harmless sediment that can cause discolored water. This is not a health concern, but if you are experiencing discolored water, we do not recommend you use the washing machine, the dishwasher, ice machines, and other water-using devices until the water has cleared. You should also refrain from drinking the water until it is clear, as it will be neither aesthetically pleasing nor good-tasting. Discolored water can be cleared by running the cold water tap for a couple of minutes. If the water doesn’t clear after a short period, or if you have specific concerns, please contact the water department at 860.638.3500. 

The City of Middletown Water Department appreciates your patience as we work to improve the quality of drinking water we provide to the community.

2024 Quarterly Billing


Starting August 1, 2024, the Water and Sewer Department will begin with quarterly billing.  The new billing schedule will be February 1st, May, 1st, August 1st and November 1st annually.

If you should have any questions, please contact us at 860-638-3501.

Pay your bill online and avoid the lines. Click here: Water & Sewer Bill

Water Service Pipe Material Survey for Customers

By Theresa Spalletta, Manager of Technical and Regulatory Affairs

The City of Middletown works diligently to ensure the water provided to all their customers is safe.  As part of this effort, we are asking for your help to determine the type of water service line (pipe) entering your home.  The Middletown Water Department’s (MWD) records are incomplete prior to 1950.  It is possible that some of these pre-1950 pipes were constructed out of lead or were coated with lead. 

Visit our Water Service Line Pipe Inventory page for more information.

Water service pipes that contain lead materials pose known health risks. MWD is currently creating an inventory of lead service pipes in our system. This inventory will allow us to apply for state and federal funding which will reduce the cost of replacing any lead water service pipes. The removal of service pipes that contain lead will be mandated by the federal government in the next several years and it is our hope that we can address this issue prior to the requirement.

If you live in a home that was built prior to May 1950 or if you are uncertain when your home built, we are asking you to perform a simple inspection of your service pipe.  Please follow the steps on the Check Your Pipes for Lead (PDF) brochure to determine the material of your water service pipe. Once completed:

1.    Print the Check Your Pipes for Lead (PDF) brochure, fill it out and mail or drop it off the at our office located at 82 Berlin Street, or

2.    Use our online reporting form.  

Thank you for your cooperation, it is sincerely appreciated.

It’s a Toilet, Not a Trash Can

There has been a significant increase in the use of disinfecting wipes to clean homes and work spaces in an effort to stay healthy.  Please remember that wipes can NOT be flushed down the toilet, even if they are labeled as "disposable" or "flushable". 

do-not-flush

Unlike toilet paper, which breaks down quickly in water, personal, baby and cleaning/disinfecting wipes remain intact and tangle into massive clogs that jam pumps and block pipes.  See the recent EPA News Release on this issue.

Here’s a list of a few other items that should NEVER be flushed down your toilet:

  • Cloth rags or towels
  • Baby wipes, Toilet wipes, Disinfecting wipes, or cloth wipes of any kind
  • Diapers
  • Paper Towels
  • Paper (other than toilet paper/tissue)
  • Medications (Prescription, or over-the-counter)
  • Feminine hygiene products of any kind
  • Beauty products, Q-Tips, dental floss
  • Plastics of any kind
  • "Disposable" contact lenses
  • Grease of any kind – especially cooking grease
  • Garden supplies (such as pesticides, fertilizers)
  • Paint, varnish, paint remover
  • Motor oil, gasoline, or any explosive material

Your help can reduce blockages in pipes which can lead to sewer backups in the environment, the streets or even your home!

Pipeline  - Department Newsletter

The latest news and updates from the Water and Sewer Department.

Water Quality Reports

Review the latest Consumer Confidence Report (CCR).


Water & Sewer Resources

  1. Pipeline - Spring 2016 (PDF)
  2. Pipeline Article Sanitary Sewer Collection System (PDF)
  3. Pipeline Article Sewer Backup (PDF)
  4. Sewer Specifications Gravity (PDF)
  5. Sewer Specifications Low Pressure (PDF)
  6. Site Plan Requirements (PDF)
  7. Water Specifications (PDF)
  1. Is my water safe to drink?
  2. How often do I get billed for Water and Sewer?
  3. When do I need to pay my Water and Sewer bill?
  4. Why is my water usage or bill unusually high?
  5. What do I do if the tap water looks discolored or tastes unusual?
  6. Sewage is backing up in my house, what do I do?
  7. Where does the water I drink come from?
  8. What is fee to connect to the Sanitary Sewer System?
  9. What is the fee to connect to the Public Water System?
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